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What Are Confirmed Journeys?

A Confirmed Journey is a trip that has moved from sales into operations. It uses the same Journey you built and published earlier. Confirmed Journeys are where you manage:
  • Supplier details
  • Purchase orders
  • Service statuses
  • Traveller assignments
  • Files, tickets, and vouchers
  • Tasks and communications
  • Invoices
  • Public link updates
To confirm a Journey, set its status to Confirmed. A short confirmation dialog appears — confirming marks the Journey as confirmed and publishes its latest version. You can keep editing and publish again afterwards.
Confirming a Journey doesn’t lock it — you can keep editing services and pricing, and publish again whenever the public link should show your changes. The one difference: on a confirmed Journey, services can be cancelled rather than deleted, so you keep an accurate operational record.

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Finding Confirmed Journeys

Go to Journeys and select the Confirmed view. You can filter by date, owner, and status, and search by title or traveller-facing headline.

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Working In A Confirmed Journey

Open the Journey and use the main tabs:

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Adding Or Editing Services

Use the Journey Builder:
1

Add a service

Click the + button on the correct day and choose a service from the Library.
2

Edit service details

Open the service to update dates, times, supplier, contact, travellers, files, pricing, and notes.
3

Save

Click Save Changes when the save bar appears.
4

Publish when needed

If the change should be visible to the traveller or agent, publish again.

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Purchase Orders

Before sending a purchase order:
  1. Add the supplier
  2. Add the supplier contact if needed
  3. Complete mandatory PO fields
  4. Preview the email
  5. Send it from the connected inbox
The message is stored on the service so the team can review the communication history. Confirmed Journeys use the same public Journey link. You can also download it as a PDF: open the web Journey, select the three-line icon in the top-right corner, toggle Photos and Branding, then select Download PDF. Anyone with the public link can do the same.
If you see Unpublished changes, the public link is not showing the latest saved work yet. Publish again when the client or travel agent should see it.
Examples that usually need publishing:
  • New or removed service
  • New pickup time, address, or description
  • Uploaded voucher or traveller-facing file
  • Updated display settings
  • Changed public layout
Master data changes, such as editing a supplier profile or CRM contact, are managed separately in the CRM and may appear wherever that master data is used.