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Get Started

To start using Odia, navigate to odia.app and sign up with your work email. Once you’ve signed up, you’ll be able to access the platform and start building your Journeys.

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About This Guide

This onboarding guide will walk you through the Odia platform step by step. You’ll learn the workflow, all the features available, and how to use them effectively.

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Getting Help

As you explore Odia, you have multiple ways to get assistance:

Help for the screen you're on

The quickest answerEvery screen has a ? button that opens a help panel beside your work, explaining that screen: what it’s for, what each control does, and the things people usually miss.Start here — it’s written for exactly where you are, and you don’t lose your place.

Odi AI Assistant

Your 24/7 AI helperOpen the menu under your avatar in the top right and choose Customer support. Odi can answer questions about:
  • How features work
  • Where to find specific settings
  • Best practices for workflows
  • Quick troubleshooting tips
Available anytime you need instant help.

Customer Success Team

Direct support from our teamEmail: customer@odia.appReach out for:
  • Feature requests
  • Account setup assistance
  • Training and onboarding help
  • Data migration services
We typically respond within 24 hours.
Pro tip: The ? panel answers “what does this screen do”. Odi AI answers “how do I…” across the whole product — try it before emailing. All conversations are monitored by our Customer Success team, so if your question needs more attention, a team member may follow up with you directly.

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Onboarding Steps

1

Admin Setup (Admins & Owners only)

Set up categories, areas, currencies, branding, and user roles. This initial setup is necessary before your team can start working.
2

Data Entry

Add your services and suppliers to build your inventory. You can do this manually or contact us about data import services.
3

CRM

Learn how to manage travellers, travel agents, and suppliers. Understanding these contacts is important before creating Journeys.
4

Create Your First Journey

Build your first Journey: fill in the details, set up your Area Timeline, add services and pricing in the Journey Builder, then design the public view before publishing.
5

Journeys Screen

Understand the Journeys screen, version management, and how to track statuses across your team.
6

Confirmed Journeys

When a Journey is confirmed, keep working in the same workspace to manage suppliers, services, and purchase orders.
7

Concierge

Monitor all services happening on a specific day or timeframe. Send reminders to suppliers and stay on top of your trips.
8

Tasks

Keep track of everything that needs to be done. Create tasks from the Tasks screen or attach them to specific Journey services.
9

Invoices

Learn how to create and manage invoices for your Journeys.

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Ready to Start?

Start with Admin Setup

Owners and Admins: configure your categories, areas, currencies, branding, and team so everyone can start building Journeys.
Not an Owner or Admin? Skip ahead to Data Entry or CRM using the menu on the left.