Overview
Odia sends emails on your behalf — a purchase order to a supplier, an invoice to a client, a Journey to a travel agent. Email setup controls two things about every one of them: the name and address they come from, and the address replies go to. Navigate to: Settings > Communications > Email setupOnly an organization Owner can change these settings. Admins, Supervisors and Users open the same screen and see the current sender and reply address, without the editing fields. If a change is needed, the message reads An organization owner needs to add a reply-to address.
Which emails this covers
The Email defaults tab lists the six kinds of email Odia sends for you:- Purchase orders
- Supplier messages
- Service reminders
- Commission requests
- Journey emails
- Invoices
Who your emails come from
Emails are sent by Odia from an address on the odia.app domain. The part before the@ is yours to choose; the @odia.app ending is fixed and cannot be changed to your own domain.
Open Email setup
Go to Settings > Communications > Email setup. ODIA automated email is already selected — you do not need to connect an inbox.
Set the sender name
Sender name is who the email appears to come from, and it starts out as your organization name. This is the name a recipient sees in their inbox list. Up to 100 characters.
Choose the sender address
Sender address is the part before
@odia.app — so entering yourcompany sends from yourcompany@odia.app. Use 2 to 64 characters: lowercase letters, numbers, and single dots or hyphens between them.Check the preview and save
What your recipient sees is a live inbox mockup beside the fields that updates as you type. Select Save changes when it looks right.
Sparfell Confirmations with a Sender address of sparfell arrives as Sparfell Confirmations <sparfell@odia.app>.
Before a sender is saved
Until an Owner saves a sender, emails go out as Odia <noreply@odia.app>. Saving your own sender name and address replaces it.Rules for the address
An address belongs to one organization only, and it is claimed when you save — not when Odia suggests it. If the save is rejected, your existing sender is left exactly as it was.
Renaming your organization later does not rename a sender address you have already saved. To change it, edit Sender address and select Save changes.
Where replies go
A sender address is for sending only.yourcompany@odia.app is not a mailbox — nobody can open it, and nothing arrives there. Replies go wherever the Reply-to address points, which is why Odia will not send anything until an Owner has set one.
Navigate to: Settings > Communications > Email setup, then Reply-to address
Until it is filled in, the field shows Add a reply-to address to start sending and emails do not go out.
Odia does not fill this in from anyone’s login email. It is whatever an Owner types.
A different reply address for one kind of email
If invoices should be answered by accounts and purchase orders by operations, an Owner can override the organization address per email type.Open Email defaults
Go to Settings > Communications > Email setup and open the Email defaults tab. This tab is visible to Owners only.
Expand an email type
Select the email type you want to change — for example Invoices. Types you have already changed carry a Customized badge.
Enter a Reply address
Fill in Reply address. Left empty, it inherits the organization address, which the placeholder shows.
Save
Select Save email defaults.
- The Reply address on that email type, if you set one.
- The organization’s Reply-to address.
Purchase order fields
The Purchase order fields tab controls the service fields included in purchase orders and supplier reminders. Choose a category, set PO inclusion, Required, and reminder inclusion for each field, then save the category. Owners and Admins can edit; Supervisors and Users can review. An unconfigured category starts with all available fields included in purchase orders. Required and reminder inclusion start off. Supplier Cost cannot be included in reminders. A field is one service detail, such as Start Date or Meeting Point. Each service category has its own list. Use Service category to search by name and see saved field counts or Using defaults. Purchase orders — Include adds the detail to purchase-order drafts. Required locks it in the draft and always includes it when sending. An empty required value marks the service as not ready and blocks sending from the Journey composer. Required does not apply to reminders. Reminders — Include also adds the detail to supplier reminders; it must first be included in purchase orders.What Odia does not do
There is no copy in your Sent folder
Odia sends these emails itself. It does not send them through your mail account, so no copy appears in your own Sent folder, and none appears in the shared mailbox you set as the reply-to address. That mailbox receives replies, not copies of what went out. To keep a record, an Owner can set a CC address on an email type under Email defaults. It prefills the CC field on every draft of that type, so the copy is sent as part of the email itself.Sent emails are not listed on the Journey
A Journey has a Communications tab, and it stays empty for this kind of email. That tab lists email conversations from a connected inbox, so an organization sending through ODIA automated email sees nothing there. The tab is still visible — it simply has nothing to show.There is no signature or template editor here
Email setup has no signature editor and no email templates. Signatures continue to use your existing profile and organization information.When something needs attention
Some organizations also have Connected inbox, which sends from a mailbox you own instead of from
odia.app. This page covers the standard setup. See Inbox Integration for connected accounts.Related Documentation
Settings
Purchase order fields, invoice defaults and the rest of your organization’s configuration.
Messaging
Conversations with travellers, suppliers and agents from a connected inbox or WhatsApp.