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Follow this guide to link a WhatsApp number so your team can message from Odia. Have the phone with that WhatsApp number in your hand before you start.
WhatsApp is a paid feature. Only an Owner or an Admin can connect a number. If you don’t see WhatsApp under Settings → Communications, it isn’t enabled for your organization.
1

Name the connection

Go to Settings → Communications → WhatsApp and stay on the Connected Phones tab.Enter a Connection Name, such as Sales Team, then select Connect WhatsApp Number. The name only helps your team tell numbers apart.If a number is already connected, select Connect New Number first to open this form.Connect WhatsApp form with a Connection Name field and the Connect WhatsApp Number button
2

Get your QR code

A card for the new connection appears with the Pending Setup badge. Select Get QR code.New connection card showing Pending Setup and the Get QR code button
3

Open Linked Devices on your phone

Open WhatsApp on your phone, go to Settings → Linked Devices, then tap Link a Device.WhatsApp Linked Devices screen on a phone with the Link a Device button
4

Scan the QR code

Point your phone camera at the QR code in Odia, then wait for the connection to complete. Keep the Odia page open while you scan.The timer on the QR code shows how long it stays valid. If it runs out, select Get new QR and scan the new code.QR code with a countdown timer, the Get new QR button and the How to scan steps
5

Check that the number is connected

You will see WhatsApp connected! and the card badge changes to Connected. Your number replaces Number pending… on the card.Odia then shows Syncing recent conversations… while it brings in your recent chats.Connected badge on the phone card with the WhatsApp connected confirmation

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If something goes wrong

In the card menu (⋮), Disconnect only unlinks the number, and you can scan again to reconnect. Remove permanently deletes the number and all its chat history. This cannot be undone.
Need help? Email customer@odia.app.